frequently asked questions

Frequently Asked Questions

Adaptors: Do you have international power adaptors?

Yes, each suite is equipped with 1 international adaptor (wall plug).

Cancellations: What is Arathusa’s Cancellation Policy?

  • More than 90 days prior to arrival: no cancellation fee.
  • More than 60 days prior to arrival: 10% of the full accommodation charge.
  • More than 30 days prior to arrival: 25% of the full accommodation charge.
  • Less than 30 days prior to arrival: 50% of the full accommodation charge.
  • Less than 7days prior to arrival: 100% of the full accommodation charge.

Children: Are children allowed at Arathusa?

For safety reasons, no children under the age of 12 are allowed, as the lodge is not fenced. 
*Also refer ‘family rooms’ below

Dietary requirements: Does Arathusa cater for special dietary requirements?

Yes, we cater for a variety of dietary restrictions, including:
– Vegetarian, Vegan, Pescatarian and Gluten-Free (Celiac disease)
– If you have a specific allergy – please do let us know
– Please note, we are not able to provide kosher/Halaal meals

Driving to Arathusa: Can I use Google Maps or a GPS when I self-drive to the Lodge?

No, you can’t use Google Maps or a GPS when driving to the lodge as this will take you to the wrong entry gate. You can only enter at Gowrie Gate in the north. You can download a map by clicking here. You can also email our reservations team to get directions or a map at reservations@arathusa.co.za

Family rooms: Do you offer Family Rooms/Interleading Rooms or Triple Rooms?

Our rooms are suitable for 2 guests only in either twin or double beds. Please advise should you require a twin bed setup.

Flying to Arathusa: Which airport is the closest to Arathusa Safari Lodge?

Hoedspruit is the closest commercial airport to Arathusa.
Arathusa also has its own airstrip that is serviced by SA Airlink & Federal Air.

Game drives: How long are game drives, and at what times are they offered?

Our game drives are ± 3 hours long, and are offered at 05h30 & 16h30 in summer (October – April) and 06h00 & 15h30 in winter (May – September).

Game reserve gate fees: If I go to Sabi Sand Game Reserve and the Kruger National Park, must I pay a gate fee for both?

You do have to pay a gate fee for both they are 2 different conservation areas.

Honeymoons: Do you cater for Honeymoons?

Yes. Take a look at our honeymoons page to find out more.

Laundry: Do you offer a laundry service?

Yes we do, at an additional cost. Please note that this is a ‘bush laundry’ service, and we do not recommend that ‘delicates’ are sent through. 

Payment: How can I pay my deposit?

You can pay by credit card, bank transfer or by PayGate (a secure link where you enter your card details). A 50% deposit is payable when confirming your booking. The balance is due 30 days before arrival.

Transfers: Do you offer transfers to and from other destinations, besides the major airports?

Yes, we do. Please ask reservations to quote you accordingly.

Wifi: Does Arathusa provide Wifi?

Yes, Wifi is provided in all public areas.